Shipping policy
SHIPPING POLICY
Last updated: 13 August 2026
ORDER PROCESSING
Orders are generally processed and dispatched within 2–3 business days. Business days exclude weekends and Victorian public holidays.
During launches, promotional periods or unusually high order volumes, processing may take a little longer. If we expect a significant delay, we’ll communicate this through our website or contact affected customers directly.
Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking information.
AUSTRALIAN SHIPPING
Australian orders are shipped with Australia Post.
Standard Shipping — $10 AUD
Free Standard Shipping — Orders of $200 AUD or more
Express Shipping — $15 AUD
Free-shipping eligibility is calculated after discounts have been applied.
Estimated delivery times after dispatch are:
Standard Shipping — approximately 2–6 business days
Express Shipping — approximately 1–3+ business days
These time frames are estimates provided for guidance and are not guaranteed. Regional and remote destinations may take longer.
Choosing Express Shipping gives your order a faster delivery service but does not reduce our 2–3 business-day processing period.
INTERNATIONAL SHIPPING
International shipping is available to selected destinations. Available services and shipping charges are displayed at checkout based on the destination and order.
International orders are sent using a tracked Australia Post international service unless otherwise stated.
Delivery time frames vary significantly by destination, local postal networks and customs processing. Any estimated time frame begins after the order has been dispatched and does not include delays caused by customs or local authorities.
If no shipping option appears after entering your address at checkout, we do not currently ship to that destination. You can contact info@make-good-decisions.com if you would like us to consider your location for future deliveries.
CUSTOMS, DUTIES AND TAXES
International orders may be subject to import duties, taxes, customs charges or handling fees imposed by the destination country.
Unless expressly stated at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient. Make Good Decisions cannot predict or control charges imposed by another country.
Customers are responsible for providing any information required by their local customs authority and for paying applicable charges.
If an international parcel is refused or returned because duties, taxes or customs charges were not paid, any eligible refund will be processed after the parcel has been returned to us. Original shipping charges and any return or recovery costs may be deducted from the refund, subject to applicable consumer law.
ORDER TRACKING
Tracking details will be emailed once your order has been dispatched. Tracking events can sometimes take a little time to appear after the parcel has been lodged.
Delivery estimates shown by the carrier are indicative and may change while an order is in transit.
DELIVERY ADDRESSES
Customers are responsible for providing a complete and accurate delivery address at checkout.
If you notice an error, contact info@make-good-decisions.com as soon as possible with your order number and the correct details. We’ll do our best to update the address before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.
Additional postage charges may apply if an order is returned to us because the address supplied was incomplete or incorrect.
DELIVERY DELAYS
Once an order has been dispatched, delivery is managed by the carrier and can be affected by weather, service disruptions, customs processing and other circumstances outside our direct control.
If your tracking has not updated or your parcel has exceeded the carrier’s estimated delivery window, contact info@make-good-decisions.com with your order number. We’ll help investigate the delivery with Australia Post.
LOST, DAMAGED OR INCORRECT DELIVERIES
Please contact us if your parcel arrives damaged, contains an incorrect item or appears to have been lost in transit.
Email info@make-good-decisions.com with your order number, a description of the issue and clear photographs where appropriate. We’ll assess the issue and work with you and the carrier on the appropriate solution.
Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.
CONTACT
For shipping or delivery enquiries, contact: