Refund policy
RETURN AND REFUND POLICY
Last updated: 6 August 2026
We want you to feel good in your Make Good Decisions purchase. If something isn’t right, please contact us at info@make-good-decisions.com and we’ll help you work through it.
CHANGE-OF-MIND RETURNS
We accept change-of-mind returns requested within 14 days of delivery.
To be eligible for a return, the item must be:
• Unworn, unused and unwashed
• In its original condition
• Returned with all original tags attached
• Free from marks, makeup, fragrances, pet hair and other signs of wear
Please contact info@make-good-decisions.com before sending anything back. Include your order number, the item you wish to return and whether you would prefer a refund or exchange.
Once your return has been approved, we’ll provide the return instructions and address. Returns sent without contacting us first may be delayed.
Customers are responsible for the cost and safe delivery of change-of-mind returns. We recommend using a tracked postal service, as we cannot accept responsibility for items lost or damaged in transit.
EXCHANGES
You may request an exchange for another available size or colourway within 14 days of delivery.
Exchanges are subject to stock availability and cannot be guaranteed or reserved until your return has been received and approved.
For Australian orders, Make Good Decisions will cover the postage for one replacement shipment per order. Customers are responsible for sending the original item back to us. Any further exchange postage will be the customer’s responsibility.
If your requested replacement is unavailable, we will issue a refund to your original payment method.
REFUNDS
Once your return has been received and inspected, we’ll let you know whether it has been approved.
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.
Original shipping charges are not refundable for change-of-mind returns. If your order qualified for free shipping, no outbound shipping charge will be deducted from your refund.
We reserve the right to decline a change-of-mind return that does not meet the conditions described in this policy.
FAULTY, DAMAGED OR INCORRECT ITEMS
Please inspect your order when it arrives and contact us as soon as possible if an item is faulty, damaged or different from what you ordered.
Email info@make-good-decisions.com with your order number, a description of the issue and clear photographs where appropriate. We’ll assess the issue and work with you on the appropriate solution.
Where an item does not meet a consumer guarantee under the Australian Consumer Law, you may be entitled to a repair, replacement, refund or another remedy depending on the circumstances. Make Good Decisions will cover reasonable return postage costs where required.
Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.
RETURN ADDRESS
Please do not send a return before contacting us. The appropriate return address and instructions will be provided after your return request has been approved.
CONTACT
For all return, exchange or refund enquiries, contact: